创建知识库

该接口用于创建知识库。

服务台请求Header中还需添加“服务台token”参数：

Key: X-Lark-Helpdesk-Authorization

Value: base64(helpdesk_id:helpdesk_token)，通过base64加密将helpdesk_id和helpdesk_token用':'连接而成的字符串。

错误码

HTTP状态码	错误码	描述	排查建议
400	154000	Bad request, please check your request body	请求不合法，请检查参数
500	155000	Internal error	内部错误，请联系我们

curl --location --request POST 'https://open.feishu.cn/open-apis/helpdesk/v1/faqs' \ --header 'Authorization;' \ --header 'Content-Type: application/json' \ --data-raw '{ "faq": { "category_id": "6836004780707807251", "question": "问题", "answer": "答案", "answer_richtext": [{ "content": "这只是一个测试,医保问题", "type": "text" }], "tags": [ "相似问" ] } }'

{ "code": 0, "msg": "success", "data": { "faq": { "faq_id": "6936004780707807231", "id": "6936004780707807231", "helpdesk_id": "6936004780707807251", "question": "问题", "answer": "答案", "answer_richtext": [ { "content": "我的答案", "type": "text" } ], "create_time": 1596379008, "update_time": 1596379008, "categories": [ { "category_id": "6948728206392295444", "id": "6948728206392295444", "name": "创建团队和邀请成员", "parent_id": "0", "helpdesk_id": "6939771743531696147", "language": "zh_cn" } ], "tags": [ "相似问题1" ], "expire_time": 1596379008, "update_user": { "id": "ou_37019b7c830210acd88fdce886e25c71", "avatar_url": "https://xxxx", "name": "abc", "department": "用户部门名称(有权限才展示)", "city": "城市", "country": "国家" }, "create_user": { "id": "ou_37019b7c830210acd88fdce886e25c71", "avatar_url": "https://xxxx", "name": "abc", "department": "用户部门名称(有权限才展示)", "city": "城市", "country": "国家" } } } }

请求参数

Header 参数

Authorization

string

必需

tenant_access_token 或 user_access_token 值格式："Bearer access_token" 示例值："Bearer u-7f1bcd13fc57d46bac21793a18e560"

默认值:

Bearer {{access_token}}

Content-Type

string

必需

固定值："application/json; charset=utf-8"

默认值:

application/json; charset=utf-8

Body 参数application/json

faq

object

知识库详情

必需

category_id

string

必需

知识库分类ID 示例值："6836004780707807251"

question

string

必需

问题示例值："问题"

answer

string

必需

答案示例值："答案"

answer_richtext

object

必需

富文本答案和答案必须有一个必填。Json Array格式，富文本结构请见了解更多: 富文本 示例值："[{"content": "这只是一个测试，医保问题","type": "text"}]"

错误码#

请求参数

返回响应

错误码